Workflows at law offices aren’t always simple, and they rarely follow a predictable path. Both lawyers and their paralegal and clerical support have to be able to access clear, concise data, and navigate complex client needs in order to generate value for their clients.
Under these conditions, establishing efficient workflows is challenging work. In order to properly advise clients and represent their interests in legal cases, legal firms need to adhere to strict regulations while responding to the demands of their environment.
In the end, lawyers often end up accruing a time-debt of non-billable hours that account for a broad range of high-volume, low-impact administrative work. This work can be anything from searching for a particular document to waiting for an approval or even hiring new employees.