Ronald McDonald Houses serve families and children facing medical hardship. The struggles of caring for a sick child can quickly pile up on families and staff members. “Who wants to see a sick child? Nobody,” says Soraya Rivera-Moya, Executive Director of the South Florida Ronald McDonald House chapter.
The National Alliance for Caregiving calls family caregiving “an international phenomenon. No nation is without family caregivers, and the ways in which nations support the needs of caregivers are many.”
Caregivers devote their lives to treating and helping children, but they’re pulled away from them because of labor-intensive medical requirements, regulations or administrative paperwork. Parents have no choice but to become Supermoms and Superdads, dealing with their child’s illness as well as life’s many other demanding responsibilities — mainly, work.
“We have families here from all walks of life. We try our best to make the families comfortable,” says Flora Nwalupe, operations director of the Ronald McDonalds House Charities of South Florida. It’s not an easy task.
But what if the Fort Lauderdale Ronald McDonald House – or any Ronald McDonald House, for that matter – took a different look and considered where the bottlenecks are for staff, patients and families? What if they identified their needs and desires and re-designed their offices and processes accordingly?
The producers of Insight Television Productions, creators of Operation Build, which airs on the History Channel asked Xerox these questions – and thus a business and office transformation began. With new technology and practices set in place, it would make it easier to stay and be cared for without all the struggle and hassle.
The result of the Operation Build makeover is everything you’d hope it would be. “Xerox is really proud and excited to be a part of this initiative. It gives us an opportunity to really make a difference,” says Sid Bhattacharya, head of technology marketing and competitive intelligence for the Office Solutions Business Group at Xerox.
With the installation of new equipment and software and the development of new processes, the organization has more time to spend with families who need them around the clock. “In this moment, Xerox is the angel of Ronald McDonald house,” Nwulpe said.
The advantages come in both big and small moments. Sometimes, the technology allows the family members to stay in closer communication with work, routing documents back and forth while needed. Other times, the payoff is more joyful.
“I really like my job on days like today. I’m watching people get excited about things that happen every day for me,” says Kara Rayburn, product manager with the Office Solutions Business Group at Xerox. “It’s great to see your technology in action,” she said as she watched a little girl get excited about a picture on her birthday.
Whether you’re a non-profit or a small or large business, Zeno can help you streamline your processes so that you can get down to business — the business of forming human connections. Isn’t that what we’re all here for?
Learn more about how Zeno can help improve your business processes.