Print Technology

7 Questions to Ask Before Leasing a Copier or Printer | Xerox

Posted on Dec 2, 2015 2:11:54 PM

Leasing a multifunction device instead of buying  is often a smart, cost-efficient decision for your business. There are plenty of pros, including lower upfront costs and flexible payments. If you decide leasing is the right move for you, be sure you’re asking the right questions from your vendor.


Here are 7 questions you should ask before leasing a multifunction device for your business.

1. What if I decide I want a different device?

Let’s say you decide on a printer or copier, but after using it in your business for a few weeks, you decide it’s not a good fit. What happens? Can you trade in the device for another, and at what cost? Find out your vendor’s procedure for this situation.

2. Do you charge for making scans?

Some companies charge for scans, others only for printing. If you find yourself making a lot of scans, it might make more sense for you to negotiate that part of your agreement.

3. Is insurance provided on the device?

You need to know if insurance is something the printer leasing company provides, or if you need to purchase it yourself.

4. What happens if something goes wrong?

Along the same lines, what happens if you need troubleshooting? Ask your vendor if your agreement is all-inclusive and what kind of service that entails. 

5. Who pays for the supplies? The shipping of supplies?

You need to know if you’ll be in charge of buying toner or other device parts. Ask your vendor if they offer programs to track your supply use and automatically deliver toner when you need it.

6. What happens at the end of the lease?

Vendor policies vary greatly when it comes to the end of a lease term. How do you get the leased copier or leased printer back to the vendor? Find out what the process is and what you can expect. This is also a good time to ask about any end-of-lease fees.

7. How do I manage my meters?

Ask your vendor if managing and reporting meter readings is part of your service agreement or if you need to do it manually. 

While the answer to these questions can vary by vendor, it’s important to realize that there’s no “right” answer. It’s up to you to ask the questions to find the vendor that makes the most sense for you and your business.

Want to know if leasing is right for you? We’ve prepared a lease vs. cash infographic to help you decide.

Download Infographic