Automation. Communication. Analysis. Every business wants to improve the efficiency of its processes in these key areas. But executives don’t always agree on the best way of doing so. Differences in the way various business models produce value can make operational efficiency seem like a distant dream. Companies can’t simply take the tools that work for their competition and implement them in their own organization – there are no one-size-fits-all solutions for operational efficiency.
Even if that were possible, it would set a limit to how efficient any business can become. The fact that every organization works in its own unique way presents opportunities for companies to outperform their competitors by offering faster, leaner, and more comprehensive solutions to customers.
This is the approach that executives and small business owners need to adopt when looking at opportunities to improve operational efficiency. Every task in a customer account lifecycle relies on other tasks, and every business organizes these tasks differently. Finding the best workflow optimization solution for your organization takes thought and planning.
The First Step to Operational Efficiency is Workflow Assessment
At Zeno Solutions, we begin the workflow optimization process with a comprehensive assessment. The ZOS 360 Workflow Assessment provides the data that we need to achieve best-in-class optimization according to your specific needs.
This process begins with comprehensive data gathering through multiple sources. For example, we may analyze your print costs by capturing print usage data at each individual device in your office. Then, our team can examine each process and develop solutions for spending less time and fewer resources for every printing task performed. These integrated reporting tools allow the Zeno team to develop comprehensive plans of action for implementing new automated processes that boost operational efficiency.
In order to produce results, workflow optimization software must gather and report data in seven key areas of business. By integrating these key areas into a single unified system, organizations can enjoy significant improvements to process efficiency.
- Inventory. Your organization’s current inventory of business assets is a significant factor in its overall efficiency. By assessing obsolete, redundant, and inefficient assets, you can implement solutions to consolidate these devices.
- Asset Usage. Analyzing asset usage is critical to determining employee and customer needs throughout any organization. Both networked and non-networked assets can be analyzed based on their situational data, providing insight into what resources different tasks and processes use, and why.
- Cost of Ownership. One of the objectives of a comprehensive workflow assessment is determining the total cost of ownership of devices, assets, and even entire processes. This is where opportunities to improve operational efficiency become clear.
- Workflow Review. Workflow review identifies communication inefficiencies between different processes and departments. It allows workflow optimization software to model how data flows through the organization.
- Process Examination. By looking at each process as a single part of an integrated whole, experienced assessment specialists can identify new efficiencies and find opportunities for process automation.
- Sustainability. Reducing energy consumption, paper waste, and consumable waste is a key factor to any modern efficiency initiative.
Zeno Workflow Optimization for Digital Transformation
Each of the six points that make up the ideal assessment represent single steps of a larger transition. This transition is digital transformation – the ability to simplify the way work gets done by eliminating redundancy and obsolete technology from the workflow.
Completing the digital transformation means no longer relying on slow, inaccurate, paper-based processes. It means no longer having to wait for employees to dig up paper archives by looking through metal filing cabinets, which come with deceptively high costs.
It allows businesses to take advantage of document sharing in real-time. A digitally transformed business can capture incoming customer forms using optical character recognition to turn paper documents into editable digital ones, and then immediately begin processing parts of the document automatically.
At the same time, automated systems can verify the quality and accuracy of data on digital documents. This prevents the costly problem of inaccurate information taking a toll on processes and reducing efficiency. Cutting down manual errors from data entry processes is a key value driver for operational efficiency-minded executives.
Operational Efficiency Begins with Workflow Assessment
Implementing workflow software that can track and analyze asset usage throughout your organization is the first step to enjoying the benefits of digital transformation. It is this software that can capture the data that efficiency specialists can then use to develop customized solutions for optimizing workflows throughout the entire business.
Schedule your ZOS 360 Assessment today and find out how your organization can start improving efficiency today.