Zeno keeps clients needs top of mind, and we are especially mindful of the need to provide real value to our clients. In order to do so, we know we need to educate ourselves first and foremost.
Zeno was recently featured in a whitepaper by EFI to discuss our Fiery Professional Certification. We choose to have Fiery Certified Professionals and Experts on staff because it not only allows our employees to make better recommendations and resolve customer issues more quickly, but it also puts confidence in our clients to know they are working with a certified company.
Our certification not only benefits our clients, but our employees as well. The sales team at Zeno has better job satisfaction knowing that they are knowledgeable in their field and that their position gives them room to grow and learn.
What is Fiery Certification?
Fiery Certification is a professional program that enhances employee skills and development. It goes beyond learning technology and software to highlight best business practices and customer relationships.
Being Fiery Certified means that a company goes above and beyond at every customer touch point. Antony Browy, Director of Production Print Solutions for Zeno, says “We have about a dozen Fiery Certified Professionals and Experts on staff. At the professional level, it provides a great foundation for understanding the attributes inside of a Fiery server – how to create workflows, tools for managing jobs, basic color, and how to design a color workflow. I want them to be able to recite how to fix something out of their heads. The certification gives them an incredible foundation to be able to do that.”
The certification means that the company has taken the time to educate themselves, and they know everything down to the knowledge needed to help clients choose the right colors for their prints.
Why should you choose a Fiery Certified dealer?
Choosing a Fiery Certified dealer means choosing the most qualified dealer.
At Zeno, it’s our goal to help our customers excel by automating their operations and by providing new avenues for cost reductions and growth. Increased staff know-how can allow organizations to increase operational efficiency, reduce errors, cut waste, and produce higher quality prints on demand.
As the technical capabilities of digital print engines grow, so do the expectations and requirements from our customers. Zeno employees stay up to date on the latest so we can give the best to our clients.
If you’re interested in learning more about our certification and hearing more about Zeno’s experience, see the whitepaper here.